Return Policy

Return and Exchange Policies

  • Sonjja Baram Swim values your satisfaction. We will replace any defective merchandise returned to our office within 10 days of the shipment date. No additional shipping and handling charges will be incurred by the purchaser.
  • Returns, other than sales merchandise, received in our office within 10 days of the shipment date will be refunded, no shipping charges, to the credit card used in the original purchase.
  • Only Exchanges will be issued on Sale and Clearance Items
  • Credits are generally issued within approximately 10 days of our receipt of the returned merchandise.
  • We reserve the right to refuse service to anyone who, in our opinion, makes excessive returns and exchanges.
  • Returned apparel must be in unworn, unsoiled and perfect condition; which includes protective shields on swimsuit bottoms, items properly folded with all tags in place.
  • Apparel which has been soiled, mishandled, abused, wadded up, laundered or is missing the tags will be returned to the purchaser. No credit will be issued and the purchaser will be charged for the return shipment and he or she will forfeit all claims.
  • Returns for Exchange received in our office within 10 days of the shipment date will be fully credited toward the Exchange purchase. No additional shipping or handling charges will be incurred by the purchaser if the Exchange is to be shipped Ground. If Express Shipping is desired, then appropriate shipping amounts will be charged.
  • Shipping and handling charges will not be refunded for returns and exchanges on express service.

Return and Exchange Procedures

  • Please fill out the Return and Exchange Form from UPS, which is included in your shipment. Enclose the form, along with the Original Sales Receipt and apparel, in the same package that you received.
  • Affix the return label, which was included in your shipment, to the outside of the package.
  • Ship your package prepaid. For your protection, will recommend that you obtain insurance.

Credit to Your Account

  • If your initial purchase was made with a credit or debit card, your credit will be issued to the same card.

 

If you have any question, please contact us at: info@sonjjabaram.com